Shipping policy
Thank you for visiting and shopping at TPC Global. The following information sets out the terms and conditions that constitute our Shipping Policy.
⦁ Processing your Order
An email confirmation is sent to your email address after placing your order. Please keep this email as proof of your purchase.
⦁ Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorized and verified, all orders are processed within 7. We will contact you for some reason if there are any delays.
However, some orders may ship within as few as 7, and some may take up to 21.
⦁ Shipment Locations
3.1. Domestic and International
TPC Global ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at support@innergeniusnow.com.
⦁ Shipment rates and delivery estimates
We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfill your order.
⦁ Standard Shipping
The order will arrive within the tracking link reference to the number of business days. In addition, standard Shipping costs are detailed on the order/ shopping cart.
⦁ Please note:
⦁ Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
⦁ Covid 19 restrictions may impact deliveries to certain countries or areas within countries from time to time and are unfortunately outside our control.
⦁ Products may be delivered in separate shipments.
⦁ We will not be responsible for wrong shipping address if you provide incorrect information.
⦁ Tracking Options
TPC Global aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
5.1. Domestic and International
All orders delivered within Australia automatically have tracking.
International orders are sent with the carrier of TPC Global's choice. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements, we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.
⦁ International Customs, Duties and Taxes
All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delivery delays may occur if your package is randomly selected by your country's Customs Department. TPC Global is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with your order (package) delivery and importation into your country. We do not benefit in any way from these chargers, and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and customs requirements or others like taxes, fees, levies, costs, or expenses associated with importing products you purchase from us and shipping them internationally.
⦁ Damages
If there is any damage to the packaging on delivery, contact us immediately at support@innergeniusnow.com. Please provide photo evidence of damage within seven days of receiving your order.
⦁ Missing or Lost Package
There are several reasons why a package gets lost or becomes a delivery exception. We've found that the package is either in the building or with a neighbor more often than not. TPC Global politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at support@innergeniusnow.com to report missing or lost packages.
⦁ Questions
If you have any questions about the delivery and shipment of your order, please see our FAQ page, or via support@innergeniusnow.com, or contact us at support@innergeniusnow.com.
⦁ Processing your Order
An email confirmation is sent to your email address after placing your order. Please keep this email as proof of your purchase.
⦁ Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorized and verified, all orders are processed within 7. We will contact you for some reason if there are any delays.
However, some orders may ship within as few as 7, and some may take up to 21.
⦁ Shipment Locations
3.1. Domestic and International
TPC Global ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at support@innergeniusnow.com.
⦁ Shipment rates and delivery estimates
We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfill your order.
⦁ Standard Shipping
The order will arrive within the tracking link reference to the number of business days. In addition, standard Shipping costs are detailed on the order/ shopping cart.
⦁ Please note:
⦁ Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
⦁ Covid 19 restrictions may impact deliveries to certain countries or areas within countries from time to time and are unfortunately outside our control.
⦁ Products may be delivered in separate shipments.
⦁ We will not be responsible for wrong shipping address if you provide incorrect information.
⦁ Tracking Options
TPC Global aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
5.1. Domestic and International
All orders delivered within Australia automatically have tracking.
International orders are sent with the carrier of TPC Global's choice. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements, we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.
⦁ International Customs, Duties and Taxes
All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delivery delays may occur if your package is randomly selected by your country's Customs Department. TPC Global is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with your order (package) delivery and importation into your country. We do not benefit in any way from these chargers, and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and customs requirements or others like taxes, fees, levies, costs, or expenses associated with importing products you purchase from us and shipping them internationally.
⦁ Damages
If there is any damage to the packaging on delivery, contact us immediately at support@innergeniusnow.com. Please provide photo evidence of damage within seven days of receiving your order.
⦁ Missing or Lost Package
There are several reasons why a package gets lost or becomes a delivery exception. We've found that the package is either in the building or with a neighbor more often than not. TPC Global politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at support@innergeniusnow.com to report missing or lost packages.
⦁ Questions
If you have any questions about the delivery and shipment of your order, please see our FAQ page, or via support@innergeniusnow.com, or contact us at support@innergeniusnow.com.